Notes from the field on Texas auto insurance, going digital, marketing non-standard auto, and leading teams across many locations.
An SR-22 isn't a type of insurance. It's proof. Here's what Texas drivers need to know to get one and keep it active.
4 min read · Read →Texas auto insuranceTexas drivers saw some of the biggest rate jumps in years. Here's what drove them, what changed in 2025, and what you can do.
5 min read · Read →Texas auto insuranceTen practical ways Texas drivers can pay less for car insurance without cutting the coverage that actually protects them.
5 min read · Read →Texas auto insuranceIn Texas, a ten-minute hailstorm can total a car. Here's what comprehensive coverage does and how to be ready before storm season.
4 min read · Read →Non-standard auto"Se habla español" on the door isn't enough. Here's what a truly bilingual insurance agency looks like in Texas.
4 min read · Read →Agency growthMost insurance shoppers buy from the first agency that gives them a clear answer. Here's how to make sure that's you.
4 min read · Read →Agency growthDashboards can drown you in numbers. These are the few agency metrics I actually use to make decisions and coach teams.
5 min read · Read →Agency growthWinning a customer is expensive. Keeping one is where agencies really grow. Here's how to protect your book at renewal.
4 min read · Read →Industry outlookAgents own the relationship. Carriers own much of the technology. Here's what agencies need from carriers to win together.
4 min read · Read →LeadershipTurnover is one of the most expensive problems in an agency. Here's how to hire, onboard, and grow agents who stick around.
5 min read · Read →LeadershipWhen prices jump, customers get upset and agents get discouraged. Here's how I keep teams steady and customers informed.
4 min read · Read →LeadershipLeading volunteers means no one has to follow you. That's exactly why it's the best leadership training I've had.
4 min read · Read →Texas auto insuranceTexans now shop by text and sign on their phones. Here is what that means for local agencies and what still has to stay human.
5 min read · Read →Non-standard autoNon-standard customers are not a niche in Texas. Win them with respect, fast answers, and marketing in the language they speak at home.
6 min read · Read →Texas auto insuranceA plain-English guide to the 30/60/25 minimum, what it really covers, and the coverages Texas drivers should think twice about rejecting.
5 min read · Read →Non-standard autoEveryone said digital would kill the neighborhood insurance office. In non-standard auto, the storefront is still where trust is built.
4 min read · Read →Digital transformationSkip the hype. Here are the everyday places AI already saves an agency time, and the guardrails that keep customers protected.
5 min read · Read →LeadershipFrom customer support in Karachi to running a store, a district, and now ALPA across Texas. The lessons that carried over at every step.
5 min read · Read →LeadershipHow I run many offices at once: show up in person, measure at every level, and coach the managers who coach everyone else.
5 min read · Read →LeadershipPrepaid wireless and non-standard auto have more in common than you'd think. Five lessons I brought from one to the other.
4 min read · Read →Talk recap · SIR 2025What David Hand and I discussed at the Society of Insurance Research conference in Chicago, and the question we left the room with.
5 min read · Read →Agency operationsText bots, 100% eSign, and a CRM wired into the phones: what a hybrid agency needs, and what still holds agencies back.
4 min read · Read →Industry outlookCustomers want digital speed and a person they can call. Here is what a unified model looks like and what it takes to build it.
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